Our Policies

Thank you for supporting Luna Box ♡ a 1 woman owned small business ♀

All orders are put together with love and positive intention, with special precautions in place to support all of our safety during covid-19. I hope you enjoy your box of self care goodies, and feel the love that went into putting together your order.

What To Expect After You Place Your Order...

✧  Individual Box/Product Orders Ship Within 1-4 Business Days

✧ Subscriptions Will Ship The Selected Custom Date (week 1, week 2, week 3, week 4) NOTE: If the week you ordered has already passed your subscription will start the following month 

✧ Check Your Email For Your Tracking Number ✧

✧ All Orders Ship Via USPS ✧

✧ Missing An Item From Your Luna Box? Contact Support :: magic@thelunabox ✧


Luna Box offers "free shipping" on all orders, however shipping is obviously NOT free. We ship via USPS First Class Mail OR USPS Priority Mail, depending on the weight of your package.

*If you want to ensure your order is shipped with priority mail, or arrives before a certain date, please contact me*

Once packages are shipped and confirmed with USPS, your order is fulfilled. I am unable to take responsibility for packages damaged or lost by shipping companies. 

If you do encounter a lost or damaged package - please let me know. I'm happy to provide a discount code, a small gift of store credit, or to help you facilitate an insurance claim with USPS.


✧ we are currently not accepting returns or exchanges on any products ✧ 

✧ orders may be cancelled only within 24 hrs of purchase ✧

✧ cancelled orders are subject to a 5% fee 

If you are unhappy with your order or subscription for any reason, please let me know. I want each and every person to have a positive experience with their Luna Box purchase, and I would love the opportunity to work on a solution with you.


♡    ♡    

Other Things To Be Aware Of...

✧ Be cautious when using new skin care or consumable items - always do a spot test first and read ingredients for allergens ✧

✧ For legal reasons, I can in no way guarantee any results from the use of any of the products you receive ✧

✧ Please be age 18 or older to shop with us ✧

✧ A coupon must be used at the time of purchase to receive a discount ✧

✧ By shopping with us you acknowledge & agree to these terms ✧